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Three years of research from our original supplements, all in one tasty duck soft chew for 6 everyday dog health issues.
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Shipping policy

 

SHIPPING AND RETURNS

ORDER CONFIRMATION You'll receive an email confirming receipt of your order to the email address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.

Shipping Methods and Charges All products will be sent using Royal Mail’s Standard 2-3 Day Delivery. Delivery is only available within the UK. 

Shipping costs are:

    • FREE for orders over £30
    • £4.50 for all other orders

Please note: Orders placed after 12 midday will be dispatched the following day.

Lost Parcels If a parcel is lost/­undelivered please advise us as soon as possible so we can inform our courier of the missing parcel.

PAYMENT AND SHIPPING TIMES

We accept most credit card/debit cards. Most orders are shipped from Mainland UK on the same day if received before 12 midday and we have the item in stock. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase within normally 2-3 days.

We do not ship on Saturday, Sunday or Local/Public Holidays.

Customers must allow 10 working days for delivery before we will reship or refund orders.

Back Orders In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock with no additional shipping charges.

RETURNS AND REFUNDS

If you have ordered items from us that you no longer need, want or are unhappy with please contact us.

Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund. Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days.

Any orders returned after 14 days are not entitled to any refund. This does not affect your statutory rights.

For refunds you must return your order to the address below:

Scooch c/o Bezos,
Ogden Fulfillment Ltd.,
Unit 3F, Acre Park,
Dalton Lane, Keighley,
BD214JH,
United Kingdom


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